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Complaint stipulations

Our restaurant has had a tradition since 2019 and we, therefore, care about the satisfaction of our customers. Despite all our efforts at maximum quality and punctuality when delivering, you may not be satisfied with the food or the time of delivery.

In case we forget something in your order, we will bring you the item again at your own expense or as part of the next order and we will bring a little attention to it.

If the quality of the food does not match (burnt, cold, etc.), we will bring you new food and we will bring a little attention to it.

In case we are late with the delivery of food, you will get a significant discount from us for the next delivery.

This Complaints Code shall take effect on 25.3. 2020.

In Prague, 25.3.2019, the Commission decided not to initiate the procedure laid 3. 2020.